Retail Sales Assistant, Jewelry

Brilliant Earth•Tampa, FL

12d•Onsite

About The Position

Retail Sales Assistants, also called Jewelry Stylists, provide an exceptional experience for Brilliant Earth customers by helping them choose jewelry from the company’s luxury product line. They create personalized experiences, share product knowledge, and meet or exceed sales targets in a fast-paced environment. The role is in person at the Tampa location and requires a full-time schedule that includes weekend days. The targeted compensation budget is $18–$20 per hour and may be adjusted at the company’s discretion. The position combines showroom sales and customer service with operational coordination. Jewelry Stylists assist customers in person and through online inquiries, live chat, and phone calls; manage sales leads and appointments; and support customers after purchase. They also help maintain showroom presentation, coordinate product and inventory movement, support facilities needs, enforce waiting-room policies, and open or close the showroom and waiting area. Brilliant Earth describes itself as mission-driven, with a goal of cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company offers training and career-growth opportunities, along with compensation and benefits described in the posting.

Requirements

A strong customer-service orientation and willingness to go above and beyond for customers.
Motivation to exceed sales targets and goals.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear and concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
Greet, check in, and assist customers throughout the purchasing process, providing personalized service that reflects the luxury brand.
Guide customers toward purchases and create memorable customer experiences.
Manage incoming sales leads to achieve individual and team goals and revenue targets.
Respond to online inquiries and provide sales assistance through live chat and phone calls.
Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
Call customers to confirm showroom appointments and answer questions before their visits.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use the ERP system to manage tasks and communicate across functions.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain showroom cleanliness, organization, and luxury appearance, including implementing product merchandising guidelines.
Liaise on facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and keep inventory organized.
Enforce waiting-room policies to support a safe and pleasant guest experience and maintain product security.
Open and/or close the showroom and waiting area.

Benefits

Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, with tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and an Employee Assistance Program with 24/7 counseling access.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.
Training opportunities and career-growth pathways.
Giving-back programs and volunteer opportunities.