Retail Sales Assistant, Jewelry (Part time)

Brilliant Earth • Houston, TX

2d • $17 - $19 • Onsite

About The Position

Brilliant Earth’s Jewelry Stylists provide an exceptional experience for every customer, helping them find the right jewelry from the company’s luxury product line. They create personalized customer experiences, meet and exceed sales targets in a fast-paced environment, and support customers through significant life moments. This part-time, in-person role is based at the Houston, Texas location and requires a schedule that includes weekend days. The targeted compensation budget is $17–$19 per hour and may be adjusted at the company’s discretion.

The role combines sales and customer service with showroom coordination and maintenance. The assistant guides customers through jewelry and diamond selections, supports purchases through in-person and online channels, develops product knowledge, and assists customers after a sale. The assistant also helps maintain showroom operations, inventory organization, product security, and the presentation and upkeep of the location. Team members act as advocates for Brilliant Earth’s mission to cultivate a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• A strong customer-service orientation and willingness to go above and beyond for customers.
• Motivation to exceed sales goals and targets.
• Attention to detail and a passion for process in a fast-moving work environment.
• Clear and concise communication with customers and teammates in person, by email, and by chat.
• A collaborative, team-oriented approach.
• Availability for a part-time schedule that includes weekend days.

Responsibilities

• Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
• Greet, check in, and assist customers, providing personalized one-on-one service that reflects the luxury brand and product quality.
• Guide customers toward purchases and create memorable, personalized experiences.
• Manage a high volume of incoming sales leads to meet individual and team goals and revenue targets.
• Respond to online customer inquiries and provide sales assistance through live chat and phone calls.
• Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews, and work with leaders to improve customer experience and sales performance.
• Use the ERP system to manage tasks and communicate across functions.
• Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain the luxury showroom’s appearance, cleanliness, and organization, including following new product merchandising guidelines.
• Serve as the liaison for location facilities maintenance projects, troubleshoot issues, and perform minor repairs as needed.
• Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
• Enforce waiting-room policies to support a safe and pleasant guest experience and protect product security.
• Open and/or close the showroom and waiting area.

Benefits

• Career growth support through regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discounts on jewelry.
• Sales incentive programs recognizing and rewarding sales performance.
• Access to mental health resources, including self-care apps and seminars, and 24/7 counseling through the Employee Assistance program.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed