Retail Sales Assistant, Jewelry (Part time)

Brilliant Earth • Houston, TX

1d • Onsite

About The Position

Brilliant Earth is hiring a part-time Retail Sales Assistant, Jewelry, for its Houston, Texas location. Jewelry Stylists provide an exceptional customer experience, helping customers select jewelry from the company’s luxury product line and meet or exceed individual and team sales targets. The position is in person and requires a part-time schedule that includes weekend days. The targeted compensation budget is $17–$19 per hour; the company may adjust this range at its discretion.

The role combines customer-facing sales and service with showroom coordination. The assistant guides customers through jewelry purchases, responds to sales inquiries in person and online, develops product knowledge, supports post-sale appointments, and contributes to a personalized luxury experience. The role also helps maintain showroom operations, inventory organization, product security, and facilities upkeep.

Brilliant Earth describes its mission as cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry. The company offers career development, employee discounts, sales incentives, mental wellness resources, volunteer opportunities, a 401(k) match, paid parental leave, and pre-tax commuter benefits.

Requirements

• Able to work a part-time schedule that includes weekend days.
• Passion for providing an excellent customer experience and going above and beyond for customers.
• Motivation to exceed sales goals and targets.
• Attention to detail and ability to follow processes in a fast-moving work environment.
• Clear, concise communication with customers and teammates in person, by email, and by chat.
• Collaborative, team-oriented approach.

Responsibilities

• Use sales strategies and problem-solving to guide customers through purchasing decisions, including ring settings and diamond options.
• Greet, check in, and assist customers throughout the purchasing process, creating personalized one-on-one experiences.
• Manage incoming sales leads to achieve individual and team goals and revenue targets.
• Respond to online inquiries and provide sales assistance through live chat and phone calls.
• Develop and demonstrate knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
• Call customers to confirm showroom appointments and answer questions before appointments.
• Review customer feedback and online reviews, working with leaders to improve customer experience and sales performance.
• Use the ERP system to manage tasks and communicate across functions.
• Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain showroom cleanliness, organization, and luxury presentation, including following new product merchandising guidelines.
• Coordinate facilities maintenance projects at the location, troubleshoot issues, and perform minor repairs as needed.
• Send and receive products from the distribution center, customers, and external vendors; reconcile inventory in the computer system and maintain organization.
• Enforce waiting-room policies to help ensure a safe and pleasant experience and protect product security.
• Open and/or close the showroom and waiting area.

Benefits

• Career growth support through regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
• Employee discount on jewelry.
• Sales incentive programs that recognize and reward sales performance.
• Access to mental health resources, including self-care apps, seminars, and an employee assistance program with 24/7 counseling access.
• Giving-back programs and volunteer opportunities.
• 401(k) match.
• Paid parental leave.
• Pre-tax commuter benefits.
• Competitive compensation and a robust benefits package.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed