Retail Sales Ambassador - Intimates, Palm Desert - Full Time

Macy's•Palm Desert, CA

1d•$17 - $23•Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending or upselling additional items. You cultivate repeat clientele and serve as the expert for your designated vendor, brand, or area. You also communicate customer needs and shopping patterns to leadership and vendor partners, and carry out strategic merchandising initiatives. The role includes creating an exceptional customer experience, supporting sales events, maintaining the sales floor, and building brand-specific clientele.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to meet the physical demands of lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to process transactions.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice