Retail Sales Ambassador - Intimates, Tysons Corner Center - Full Time

Macy's•Mclean, VA

8h•$17 - $22•Onsite

About The Position

As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and suggesting additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors, and execute strategic merchandising initiatives. The role also includes creating and leading vendor-sponsored events, supporting local marketing, maintaining the sales floor, and providing an exceptional customer experience.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Effective communication and presentation skills with customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds and perform the physical activities described for the role.

Responsibilities

Prioritize the customer and provide an exceptional customer experience.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and the vendor community.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice