Retail Sale Associate- Golf Clubs

PGA Tour • Scottsdale, AZ

6d

About The Position

The Hard Goods Associate engages customers in the golf-club and other Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. Reporting to the Sales and Service Manager, the Associate provides customer service, demonstrates product knowledge, assists with club fitting, supports front-end operations, and helps maintain merchandise presentation and operational equipment.

The role requires building lasting customer relationships, promoting products and services, supporting merchandising promotions and events, and collaborating with team members. The Associate helps maintain a clean, professional, and safe environment and provides feedback to the Sales and Service Manager about operational and merchandising opportunities.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist with these operations as needed.
• Maintain merchandise presentation and stock levels in the Hard Goods areas to support sales and customer experience.
• Keep Hard Goods areas, equipment, and supplies maintained and operational.
• Maintain a clean and professional presentation in the Hard Goods areas.
• Explain golf-club features, benefits, and differences to customers.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications.
• Demonstrate ethical conduct and promote safety and compliance.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout promotions.
• Promote and educate customers about products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED