Retail Sale Associate- Golf Clubs
About The Position
A Hard Goods Associate engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, and helps ensure merchandise is presented at a premiere stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, maintains clean and operational areas, and collaborates with team members to deliver exceptional Customer service. The position reports to the Sales and Service Manager. It requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience preferred.
Responsibilities
- Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist with them as needed.
- Maintain merchandise presence in Hard Goods areas at a premiere stock and visual level.
- Keep Hard Goods areas, equipment, and supplies operational and maintain a clean, professional presentation.
- Demonstrate golf club product knowledge and explain product features, benefits, and differences to Customers.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Assist Customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
- Maintain awareness of merchandising promotions and marketing events and support their merchandising presence throughout the promotion lifecycle using bulletins on The Links.
- Inform, educate, and promote Customers on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
- Demonstrate ethical conduct, safety, and compliance across departments.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
