Retail Representative - Pontiac, Michigan

Jars Cannabis•Pontiac, MI

16h•Onsite

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide customers with quality products and an excellent customer care experience. The role works collaboratively with store leadership and reports to the General Manager. The representative helps customers identify suitable products, provides accurate product knowledge, and explains available deals and promotions while delivering efficient, attentive service. Employees complete mandatory JARS University training, delivered virtually and in person at a mock-store training facility, covering company policies, procedures, and culture. The position is performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Work includes prolonged standing, some bending, stooping, and stretching, as well as stocking, labeling, cleaning, and organizing. Employees may need to move up to 30 pounds on occasion and operate a computer, POS system, and other office equipment. Hours may vary and can include nights, weekends, holidays, and events on occasion. JARS describes its workplace as inclusive, supportive, and dynamic, with an emphasis on community, collaboration, creativity, and professional growth. Candidates are subject to a State of Michigan background search under CRA guidelines; candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Ability to stand for prolonged periods and bend, stoop, stretch, stock, label, clean, and organize.
Ability to move up to 30 pounds on occasion.
Ability to operate a computer, POS system, and other office equipment.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and conduct transactions accurately and efficiently.
Use suggestive-selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks when needed.
Work scheduled shifts and follow the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the assigned cash drawer is accurate.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate JARS policies and procedures in work interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties assigned by management.