Retail Representative - Monroe, Michigan

Jars Cannabis•Monroe Charter Township, MI

1d•Onsite

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide excellent customer care and product knowledge in its Monroe, Michigan dispensary. The role works collaboratively with store leadership and reports to the General Manager. Representatives help customers identify appropriate products, conduct accurate transactions, and learn about available deals and promotions. New hires complete mandatory training through JARS University, delivered virtually and in person at the company’s mock-store training facility, covering JARS policies, procedures, and culture. The position is performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Work may require varied hours, including nights, weekends, holidays, and occasional events. The position is available as full-time or part-time.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 2 years of customer service experience in retail, sales, and/or hospitality.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.
Availability to work varied hours, including nights, weekends, holidays, and occasional events.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively promote products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Record transactions accurately in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in work interactions, tasks, and behavior.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.