Retail Representative - Madison Heights, Michigan

Jars Cannabis•Madison Heights, MI

About The Position

JARS Cannabis is seeking a highly motivated and energetic Retail Representative who is passionate about quality products and excellent customer care. Working collaboratively with store leadership, the position reports to the General Manager and serves customers by understanding their needs, providing accurate product knowledge, and delivering efficient transactions. The representative is expected to know the cannabis products, deals, and promotions offered and to help customers make informed choices. Successful candidates complete mandatory training through JARS University, delivered virtually and in person at the company's mock-store training facility. Training covers JARS policies, procedures, and company culture. The work is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Shifts may vary and can include nights, weekends, holidays, and events on occasion. This position is available as full-time or part-time. JARS lists employee benefits including an Employee Assistance Program, insurance options, a 401(k) plan, paid time off, an employee discount, monthly bonus incentives, internal growth opportunities, and other offerings. Health, dental, and vision insurance are for full-time employees only.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Acquired knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.
Must be available to work varied hours, including nights, weekends, holidays, and/or events on occasion; weekend availability is required.
Must comply with the State of Michigan background search required under CRA guidelines. Candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referral program.
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate JARS policies and procedures in on-the-job interactions, tasks, and behavior.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.