Retail Representative - Mt. Clemens, Michigan

Jars Cannabis•Mt Clemens, MI

7d•Onsite

About The Position

JARS Cannabis is seeking a highly motivated, energetic Retail Representative who is passionate about quality products and excellent customer care. The role works collaboratively with store leadership and reports to the General Manager. The representative provides exceptional customer service by addressing individual needs, exceeding expectations, and demonstrating knowledge of cannabis products, deals, and promotions. New hires complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility, covering company policies, procedures, and culture. The position is based in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Work requires prolonged standing, some bending, stooping, and stretching; stocking, labeling, cleaning, and organizing; and occasionally moving up to 30 pounds. Employees must be able to operate a computer, POS system, and other office equipment. Schedules may include varied hours, nights, weekends, holidays, and occasional events. The posting lists full-time and part-time job types. Benefits include an Employee Assistance Program, insurance options, a 401(k) plan, paid time off, an employee discount, monthly bonus incentives, internal growth opportunities, voluntary insurance options, holiday pay for select holidays, bereavement time pay, and parental leave. Health, dental, and vision insurance are available to full-time employees only.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and occasional events.
Ability to meet the role's physical demands, including prolonged standing, bending, stooping, stretching, and occasionally moving up to 30 pounds.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively promote products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks when needed.
Work scheduled shifts and follow the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and ensure the assigned cash drawer is accurate.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in work interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.