Retail Representative - Iron River, Michigan

Jars Cannabis•Caspian, MI

7d•Onsite

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide customers with quality products and an excellent customer care experience. Working collaboratively with store leadership, this position reports to the General Manager. The Retail Representative meets customers’ individual needs, exceeds expectations, and demonstrates knowledge of cannabis products, deals, and promotions. Employees complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility, covering company policies, procedures, and culture. Work is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. The role requires prolonged standing, occasional bending, stooping, stretching, stocking, labeling, cleaning, organizing, and moving items weighing up to 30 pounds. Employees must be able to operate a computer, POS system, and other office equipment. Hours may vary and can include nights, weekends, holidays, and events on occasion. JARS describes its workplace as supportive and dynamic, with opportunities to grow. The company emphasizes impact, daring, nimbleness, playfulness, and grit, and welcomes applicants who value inclusivity, innovation, agility, fun, and hard work.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Basic math skills required.
Exceptional interpersonal, communication, and customer service skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to meet the physical demands of the role, including prolonged standing, some bending, stooping, and stretching, and moving up to 30 pounds on occasion.
Availability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Candidates are subject to a State of Michigan background search under CRA guidelines. Candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customer needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and promote products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Maintain the neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in workplace interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.