Receptionist - Iron River, Michigan

Jars Cannabis•Caspian, MI

7d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail dispensary. The Receptionist is the first point of contact for customers and is responsible for making their experience welcoming and memorable. The role includes checking in new and returning customers in accordance with state and CRA requirements, creating patient profiles, and assisting the team as needed. Successful candidates must complete mandatory training through JARS University, delivered virtually and in person at the company’s mock-store training facility. The position involves frequent interaction with patients and staff in a fast-paced cannabis retail environment. Work hours may vary and can include nights, weekends, holidays, and events on occasion. The role may be full-time or part-time.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills and ability to maintain constant contact with patients and staff.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.

Responsibilities

Verify customers’ legal age requirements, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system at check-in.
Promote the JARS brand and welcome customers with a friendly, positive demeanor and proper greetings.
Assist with curbside and online orders when needed.
Answer phone calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other store information.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order-completion updates.
Maintain Michigan and CRA compliance in customer-facing interactions and adhere to applicable laws, regulations, policies, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.