Retail Representative - Mt. Clemens, Michigan

Jars Cannabis•Mount Clemens, MI

9d•Onsite

About The Position

JARS Cannabis is seeking a highly motivated and energetic Retail Representative passionate about providing quality products and excellent customer care. The role works collaboratively with store leadership and reports to the General Manager. The representative serves customers by identifying individual needs, exceeding expectations, and demonstrating knowledge of cannabis products, deals, and promotions. Successful candidates complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility, covering company policies, procedures, and culture. The position is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Employees may work varied hours, including nights, weekends, holidays, and events on occasion. The job requires prolonged standing, occasional bending, stooping, stretching, stocking, labeling, cleaning, organizing, and moving items weighing up to 30 pounds. Employees must be able to operate a computer, POS system, and other office equipment.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.
Availability to work varied hours, including nights, weekends, holidays, and/or events on occasion.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and ensure the assigned cash drawer is accurate.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Maintain the neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in all on-the-job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.