Retail Representative - Ann Arbor, Michigan

Jars Cannabis•Ypsilanti Charter Township, MI

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide customers with excellent service and knowledgeable guidance about cannabis products, deals, and promotions. The role works collaboratively with store leadership and reports to the General Manager. Representatives assess customer needs, conduct transactions accurately, and help create a positive, respectful experience for customers and coworkers. Successful candidates complete mandatory training through JARS University, both virtually and in person at the company's mock-store training facility. The training covers JARS policies, procedures, and culture. The position is performed in a fast-paced retail cannabis dispensary and may include varied hours, nights, weekends, holidays, or events.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customer needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and promote products, promotions, the Loyalty Program, referrals, and other customer perks.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks when needed.
Work scheduled shifts and follow the company's attendance policy.
Follow safety requirements and CRA rules and policies.
Record transactions accurately in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate JARS policies and procedures in all work interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.