Retail Representative - Port Huron, Michigan

Jars Cannabis•Port Huron, MI

22h•Onsite

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative who is passionate about quality products and excellent customer care. The role works collaboratively with store leadership and reports to the General Manager. The representative serves customers by understanding their needs, providing product knowledge, and accurately and efficiently completing transactions. They are expected to know cannabis products, deals, and promotions, and to promote customer perks such as the loyalty program and referrals. New team members complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility. Training covers JARS policies, procedures, and company culture. Work is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. The position requires varied hours, including occasional nights, weekends, holidays, and events. JARS describes its workplace as inclusive, supportive, and dynamic, with opportunities to grow.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Ability to stand for prolonged periods and do some bending, stooping, and stretching.
Ability to stock, label, clean, and organize.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.
Candidates are subject to a State of Michigan background search. Candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive-selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow all safety and CRA rules and policies.
Promote customer perks, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Maintain the neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in all on-the-job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.