Receptionist - Port Huron, Michigan

Jars Cannabis•Port Huron, MI

2d•Onsite

About The Position

JARS Cannabis is hiring a Receptionist to serve as the first point of contact for customers at its Port Huron, Michigan location. The role is suited to a friendly, tech-savvy, organized person who can multitask and thrive in a busy, fast-paced retail environment. The Receptionist checks in new and returning patients in accordance with state and CRA requirements, creates patient profiles, and assists with customer needs and store operations. Successful candidates complete mandatory training through JARS University, conducted virtually and in person at the company’s mock-store training facility. The role includes varied hours and may involve nights, weekends, holidays, or events on occasion. The work is generally performed in a fast-paced retail cannabis dispensary with frequent contact with patients and staff.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills, as the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Ability to stand for prolonged periods, bend, stoop, stretch, and occasionally move up to 30 pounds.

Responsibilities

Verify customers’ legal age requirements, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system upon check-in.
Promote the JARS brand and welcome guests with a positive, upbeat, and friendly demeanor.
Use proper greetings and salutations with customers.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide customers with information about products, store hours and location, daily specials, the website, and other relevant information.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions and adhere to applicable laws, regulations, policies, compliance requirements, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.