Receptionist - Port Huron, Michigan

Jars Cannabis•Port Huron, MI

1d•Onsite

About The Position

JARS Cannabis is hiring a Receptionist to serve as the first point of contact for customers at its Port Huron dispensary. The role focuses on creating a welcoming customer experience, checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and assisting with other store needs. The successful candidate will complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility. The Receptionist works in a fast-paced retail cannabis dispensary and has frequent contact with patients and staff. The role requires varied hours, including occasional nights, weekends, holidays, and events. JARS describes its workplace as inclusive, supportive, and dynamic, with opportunities for career growth.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.

Responsibilities

Verify customers’ legal age, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system at check-in.
Promote the JARS brand and welcome guests and customers with a positive, upbeat, and friendly demeanor.
Use appropriate greetings and salutations with customers.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide customers with information about products, store hours and location, daily specials, the website, and other store information.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive for scheduled shifts on time and dressed presentably.
Communicate with team members about order-completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions and follow applicable laws, regulations, policies, compliance requirements, and protocols.
Perform opening, mid-day, and closing tasks, and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties assigned by management.