Curbside Associate- Port Huron, Michigan
About The Position
The Curbside Associate is an in-store member of JARS Cannabis’s sales team, responsible for preparing and fulfilling orders for curbside pickup and delivery dispatch. The position does not involve driving. The associate ensures orders are accurately packaged, compliant, and ready for customers or dispatch, helping provide a smooth customer experience. The role involves assisting customers, verifying identification and order details in accordance with CRA requirements, processing payments when applicable, maintaining fulfillment records, promoting customer programs, and keeping the workspace clean and organized. Associates work scheduled shifts and follow company policies and attendance requirements. Candidates must be at least 21 years old and are subject to a State of Michigan background search.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED required.
- At least 1 year of customer service experience in retail, sales, or hospitality.
- Ability to handle fast-paced situations and multitask effectively.
- Exceptional interpersonal, communication, and customer service skills.
- Basic math skills.
- Strong attention to detail and knowledge of CRA compliance rules and regulations.
Nice To Haves
- Knowledge of cannabis strains and applications.
Responsibilities
- Package and prepare customer orders for curbside pickup and delivery dispatch accurately and efficiently.
- Verify order contents and labels, and ensure orders meet CRA compliance standards before fulfillment.
- Assist curbside customers in a welcoming, knowledgeable, and professional manner.
- Verify customer identification and information at pickup in accordance with CRA rules and regulations.
- Verify cash amounts and process payment during curbside transactions when applicable.
- Coordinate with the dispatch team to ensure delivery orders are packaged and ready on time.
- Maintain complete and organized documentation associated with order fulfillment.
- Promote the JARS Loyalty Program, referrals, promotions, and customer perks.
- Maintain a clean, organized, and compliant workspace.
- Escalate customer issues to upper management when appropriate.
- Treat customers and coworkers respectfully and respond to their needs in a timely and appropriate manner.
- Follow JARS policies and procedures and adhere to scheduled shifts and the attendance policy.
Benefits
- Free Employee Assistance Program
- Health, dental, and vision insurance for full-time employees
- 401(k) plan
- Paid time off and holiday pay for select holidays
- Employee discount
- Monthly bonus incentives
- Internal growth opportunities
- Voluntary life insurance and supplemental medical insurance
- Bereavement time pay
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
