Retail Representative - Pontiac, Michigan

Jars Cannabis•Pontiac, MI

2d•Onsite

About The Position

JARS Cannabis is hiring a Retail Representative to provide customers with knowledgeable, efficient service and a high-quality customer care experience. The representative works collaboratively with store leadership and reports to the General Manager. Responsibilities include understanding customer needs, recommending cannabis products, accurately completing transactions, and explaining products, deals, promotions, and customer perks. New hires complete mandatory training through JARS University, delivered virtually and in person at the company's mock-store training facility. The role is performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Work schedules may vary and can include nights, weekends, holidays, or events on occasion. The position may be full-time or part-time.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 2 years of customer service experience in retail, sales, and/or hospitality.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds on occasion.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.
Candidates are subject to a State of Michigan background search; candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customer needs, provide appropriate product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow safety and Cannabis Regulatory Agency (CRA) rules and policies.
Promote customer perks, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Apply JARS company policies and procedures in on-the-job interactions, tasks, and behavior.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.