Receptionist - Pontiac, Michigan

Jars Cannabis•Port Huron, MI

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail cannabis dispensary. The Receptionist is the first point of contact for customers and helps ensure a welcoming experience from the moment they arrive. Responsibilities include checking in new and existing patients in accordance with state and CRA requirements, creating patient profiles, and providing general assistance as needed. Successful candidates complete mandatory training through JARS University, conducted virtually and in person at the company's mock-store training facility. The role involves frequent interaction with patients and staff and work in a fast-paced retail environment. Work hours may vary and can include nights, weekends, holidays, or events on occasion. JARS Cannabis describes its workplace as inclusive, supportive, and dynamic, emphasizing community, creativity, collaboration, innovation, adaptability, and hard work. The company is an Equal Opportunity Employer. Candidates are subject to a State of Michigan background search; candidates with a felony within the past 10 years involving a controlled substance or distribution to minors will not be considered.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and/or events on occasion.

Responsibilities

Verify customers' legal age, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system during check-in.
Promote the JARS brand and encourage customers to shop at the location.
Welcome guests and customers in a positive, upbeat, and friendly manner, using proper greetings and salutations.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other relevant details.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions and follow applicable laws, regulations, policies, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.