Receptionist - Pontiac, Michigan

Jars Cannabis•Port Huron, MI

19h•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail environment. The Receptionist is the first point of contact for customers and is responsible for creating a positive experience from their arrival. Duties include checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and providing general assistance as needed. Successful candidates complete mandatory training through JARS University, conducted virtually and in person at the company’s mock-store training facility. The role requires frequent interaction with patients and staff in a retail cannabis dispensary. Work includes customer-facing reception duties, administrative support, maintaining compliance, and helping keep the reception area and store menus current. The position requires varied hours, including nights, weekends, holidays, and events on occasion.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 1 year of customer service experience in a retail, sales, and/or hospitality environment.
At least 1 year of administrative and/or Front Desk Receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and events on occasion.
Candidates are subject to a State of Michigan background search; candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Responsibilities

Verify customers’ legal age requirements, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system during check-in.
Promote the JARS brand and welcome guests with a positive, upbeat, and friendly demeanor.
Use proper greetings and salutations with all customers.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other offerings.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and be presentably dressed.
Communicate with team members about order-completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Follow applicable laws, regulations, policies, compliance requirements, and protocols.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.