Receptionist - Lansing, Michigan

Jars Cannabis•Lansing, MI

5d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail dispensary. The Receptionist is the first point of contact for customers and is responsible for creating a welcoming experience, checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and assisting where needed. Successful candidates complete mandatory JARS University training virtually and in person at the company’s mock-store training facility. The position involves frequent contact with patients and staff and is generally performed in a fast-paced cannabis retail environment. Work may include varied hours, including nights, weekends, holidays, and occasional events. The job is available as full-time or part-time.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills, including comfort with constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Ability to move up to 30 pounds occasionally.
Ability to work varied hours, including nights, weekends, holidays, and occasional events.
Candidates are subject to a State of Michigan background search; candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Responsibilities

Verify customers’ legal age, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system at check-in.
Promote the JARS brand and welcome guests with a positive, upbeat, and friendly demeanor.
Use proper greetings and salutations with customers.
Assist with curbside and online orders as needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other relevant details.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and dress presentably.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions and follow applicable laws, regulations, policies, compliance requirements, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.