Receptionist - Lansing, Michigan

Jars Cannabis•Lansing, MI

3d•Onsite

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail dispensary. The Receptionist is the first point of contact for customers and is responsible for making their experience welcoming and positive. Duties include checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and providing general assistance as needed. Successful candidates must complete mandatory training through JARS University, delivered virtually and in person at the company’s mock-store training facility. The role involves frequent interaction with patients and staff and requires working varied hours, including nights, weekends, holidays, and occasional events. Work is generally performed in a fast-paced retail cannabis dispensary. Candidates must be at least 21 years old and meet the listed education and experience requirements. JARS describes its workplace as inclusive, supportive, and dynamic, with opportunities to grow.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 1 year of customer service experience in a retail, sales, and/or hospitality environment.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.
Candidates are subject to a State of Michigan background search. Candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Responsibilities

Verify customers’ legal age, register new customers in the POS system, and scan in returning customers.
Check customers’ purchasing allotments through the POS system during check-in.
Welcome customers and guests with a positive, upbeat, and friendly demeanor, using proper greetings and salutations.
Promote the JARS brand and encourage customers to shop at the location.
Assist with curbside and online orders as needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and related topics.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive for scheduled shifts on time and dressed presentably.
Communicate with team members about order-completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in customer-facing interactions and follow applicable laws, regulations, policies, requirements, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties assigned by management.