Retail Representative - Monroe, Michigan

Jars Cannabis•Monroe, MI

2d•Onsite

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide quality products and excellent customer care in a cannabis dispensary. The role works collaboratively with store leadership and reports to the General Manager. The representative serves customers by assessing their needs, providing product knowledge, and completing accurate, efficient transactions while demonstrating knowledge of cannabis products, deals, and promotions. New hires complete mandatory training through JARS University, both virtually and in person at a mock-store training facility, covering company policies, procedures, and culture. The work is generally performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. The role requires prolonged standing, occasional bending, stooping, stretching, stocking, labeling, cleaning, organizing, and occasionally moving items weighing up to 30 pounds. Employees must be available for varied hours, including nights, weekends, holidays, and occasional events. The posting lists both full-time and part-time job types.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and occasional events.
Must follow applicable safety and CRA rules and policies.
Candidates are subject to a State of Michigan background search; candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer's needs, provide appropriate product knowledge, and conduct transactions accurately and efficiently.
Use suggestive-selling strategies and actively promote products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company's attendance policy.
Follow safety and CRA rules and policies.
Promote customer benefits, including the Loyalty Program and referrals.
Accurately record transactions in the POS system, use appropriate login credentials, and ensure the assigned cash drawer is accurate.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Maintain the neatness, cleanliness, and organization of the sales floor.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures in work interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.