Retail Representative - Ann Arbor, Michigan

Jars Cannabis • Ypsilanti, MI

2d

About The Position

JARS Cannabis is hiring a Retail Representative to provide customers with high-quality service and product guidance at its Ann Arbor dispensary. The role works collaboratively with store leadership and reports to the General Manager. Representatives are expected to understand cannabis products, deals, and promotions, meet individual customer needs, and complete transactions accurately and efficiently.

New hires complete mandatory training through JARS University, delivered virtually and in person at a mock-store training facility. Training covers JARS policies, procedures, and company culture. The work takes place in a fast-paced retail cannabis dispensary and involves frequent interaction with patients and staff. Shifts may vary and can include nights, weekends, holidays, or events on occasion.

Requirements

• Must be at least 21 years old.
• High school diploma or GED required.
• At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills.
• Ability to work varied hours, including nights, weekends, holidays, and events on occasion.

Nice To Haves

• Knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience.

Responsibilities

• Assess customer needs, provide appropriate product knowledge, and conduct transactions accurately and efficiently.
• Use suggestive-selling strategies and promote products, promotions, the Loyalty Program, referrals, and other customer perks.
• Accept constructive criticism and coaching from upper management.
• Assist with inventory tasks when needed.
• Work scheduled shifts and follow the company attendance policy.
• Follow safety requirements and CRA rules and policies.
• Record transactions accurately in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
• Perform opening and closing duties as needed.
• Escalate customer issues to upper management when appropriate.
• Treat customers and coworkers respectfully and maintain a positive, caring attitude.
• Keep the sales floor neat, clean, organized, and stocked as needed.
• Fill in when short-staffed and remain willing to be cross-trained.
• Follow and integrate company policies and procedures in all work interactions, tasks, and behaviors.
• Respond to customer and coworker needs and requests in a timely and appropriate manner.
• Perform other duties as assigned by management.

Benefits

• Free Employee Assistance Program.
• Health, dental, and vision insurance for full-time employees.
• 401(k) plan.
• Paid time off.
• Employee discount.
• Monthly bonus incentives.
• Internal growth opportunities.
• Voluntary life insurance and supplemental medical insurance.
• Holiday pay for select holidays.
• Bereavement time pay.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED