Retail Representative - Lapeer , Michigan

Jars Cannabis•Lapeer, MI

2d•Onsite

About The Position

JARS Cannabis is seeking a highly motivated, energetic Retail Representative who is passionate about quality products and excellent customer care. The role works collaboratively with store leadership and reports to the General Manager. The representative serves customers by understanding their individual needs, exceeding expectations, and demonstrating knowledge of cannabis products, deals, and promotions. Successful candidates complete mandatory training through JARS University, both virtually and in person at the company’s mock-store training facility. The training covers JARS policies, procedures, and company culture. The position is performed in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Work hours may vary and can include nights, weekends, holidays, and occasional events.

Requirements

Must be 21 years of age or older.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Knowledge of cannabis strains and applications.
Exceptional interpersonal, communication, and customer service skills.
Basic math skills.
Ability to operate a computer, POS system, and other office equipment.
Ability to work varied hours, including nights, weekends, holidays, and occasional events.

Nice To Haves

Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess each customer’s needs, provide suitable product knowledge, and complete transactions accurately and efficiently.
Use suggestive selling strategies and actively upsell products and promotions.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks as needed.
Work scheduled shifts and follow the company’s attendance policy.
Follow safety and CRA rules and policies.
Promote customer perks, including the Loyalty Program and referrals.
Record transactions accurately in the POS system, use appropriate login credentials, and maintain the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate JARS policies and procedures in on-the-job interactions, tasks, and behaviors.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.