Receptionist - Lapeer, Michigan

Jars Cannabis•Lapeer, MI

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask and thrive in a busy, fast-paced retail cannabis dispensary. The Receptionist is the first point of contact for customers and helps create a positive experience from the moment they enter the store. The role includes checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and assisting with other store needs. Successful candidates complete mandatory JARS University training, conducted virtually and in person at the company's mock-store training facility. The position involves frequent contact with patients and staff, and work is generally performed in a fast-paced dispensary. Hours may vary and may include nights, weekends, holidays, and events on occasion. Full-time and part-time positions are listed.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 1 year of customer service experience in retail, sales, and/or hospitality.
At least 1 year of administrative and/or front desk receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.

Responsibilities

Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers.
Check customer purchasing allotments through the POS system upon check-in.
Promote the JARS brand and encourage customers to shop at the location.
Welcome guests and customers with a positive, upbeat, and friendly demeanor, using proper greetings and salutations.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide customers with information about products, store hours and location, daily specials, the website, and other relevant information.
Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Arrive on time for scheduled shifts and be presentably dressed.
Communicate with team members about order completion updates.
Create personable and memorable experiences for store patrons.
Maintain Michigan and CRA compliance in all customer-facing interactions and adhere to applicable laws, regulations, policies, compliance requirements, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Perform other duties as assigned by management.