Retail Representative - Lapeer , Michigan

Jars Cannabis•Lapeer, MI

About The Position

JARS Cannabis is seeking a motivated, energetic Retail Representative to provide customers with knowledgeable, efficient service and a high-quality care experience. The position works collaboratively with store leadership and reports to the General Manager. Responsibilities include understanding customer needs, providing product knowledge, accurately processing transactions, and sharing information about products, promotions, and the JARS Loyalty Program. New hires complete mandatory virtual and in-person training through JARS University on company policies, procedures, and culture. Work takes place in a fast-paced retail cannabis dispensary and involves frequent contact with patients and staff. Shifts may vary and can include nights, weekends, holidays, and events on occasion. The position is offered as full-time or part-time.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
At least 2 years of customer service experience in a retail, sales, and/or hospitality environment.
Basic math skills.
Exceptional interpersonal, communication, and customer service skills.

Nice To Haves

Knowledge of cannabis strains and applications.
Cannabis industry and/or health industry experience is highly desirable.

Responsibilities

Assess customers’ needs, recommend appropriate products, and process each transaction accurately and efficiently.
Use suggestive selling strategies and promote products, promotions, the Loyalty Program, referrals, and other customer perks.
Accept constructive criticism and coaching from upper management.
Assist with inventory tasks when needed.
Work scheduled shifts and follow the company’s attendance policy.
Follow safety requirements and CRA rules and policies.
Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer.
Perform opening and closing duties as needed.
Escalate customer issues to upper management when appropriate.
Maintain a positive, caring attitude and treat customers and coworkers with respect.
Keep the sales floor neat, clean, and organized.
Fill in when short-staffed and remain willing to be cross-trained.
Follow and integrate company policies and procedures into work interactions, tasks, and behavior.
Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
Perform other duties as assigned by management.