Receptionist - Lapeer, Michigan

Jars Cannabis•Lapeer, MI

About The Position

JARS Cannabis is seeking a friendly, tech-savvy, organized Receptionist who can multitask in a busy, fast-paced retail cannabis dispensary. The Receptionist is the first point of contact for customers and is responsible for creating a positive, memorable experience. Duties include checking in new and returning patients in accordance with state and CRA requirements, creating patient profiles, and assisting with other store needs. The successful candidate will complete mandatory training through JARS University, both virtually and in person at the company's mock-store training facility. The role involves frequent contact with patients and staff and requires varied working hours, including nights, weekends, holidays, and occasional events. Work is generally performed in a fast-paced dispensary and may involve prolonged standing, occasional bending, stooping, stretching, stocking, labeling, cleaning, organizing, and moving items weighing up to 30 pounds.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least 1 year of customer service experience in a retail, sales, and/or hospitality environment.
At least 1 year of administrative and/or Front Desk Receptionist experience.
Strong attention to detail, organization, multitasking, and follow-up skills.
Excellent customer service and communication skills.
Ability to work cooperatively as a team member.
Exceptional hospitality skills; the role involves constant contact with patients and staff.
Ability to operate a computer, POS system, and other office equipment.

Responsibilities

Verify customers' legal age, register new customers in the POS system, and scan in returning customers.
Check customers' purchasing allotments through the POS system at check-in.
Welcome guests and customers with a positive, upbeat, and friendly demeanor, using appropriate greetings and salutations.
Promote the JARS brand and encourage customers to shop at the location.
Assist with curbside and online orders when needed.
Answer calls using professional phone etiquette.
Provide information about products, store hours and location, daily specials, the website, and other offerings.
Promote the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
Communicate with team members about order completion updates.
Maintain Michigan and CRA compliance in all customer-facing interactions and follow applicable laws, regulations, policies, and protocols.
Perform opening, mid-day, and closing tasks and maintain the reception area.
Support store management with administrative tasks as required.
Monitor customer queues.
Keep online and in-store menus current with daily offerings.
Arrive on time for scheduled shifts and maintain presentable attire.
Perform other duties as assigned by management.