About The Position

The Retail Regional Sales Manager leads and manages a regional retail sales and operations team consisting of approximately 12–18 branches and 100–150 branch sales employees. The role is based out of either the Tysons Corner, Virginia, or Richmond, Virginia, office and covers branches in Arlington, Falls Church, Alexandria, Annandale, Glen Allen, Woodbridge, Fredericksburg, Richmond, and Mechanicsville. Regular travel throughout the Central Virginia region is required to support branch and business needs. The position is responsible for regional activity, operations, financial results—including growing regional retail consumer profitability—and strategic direction. It has strategic responsibility for short- and long-term objectives and manages a significant segment of the retail branch business. The role exercises managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

Requirements

  • Bachelor’s degree and at least 7 years of sales experience, or, in lieu of a degree, a combined 11 years of higher education and work experience, including at least 7 years of sales experience.
  • At least 4 years of proven sales management experience.
  • Demonstrated sales and business development experience and success.
  • Strong financial services product knowledge.
  • Proficiency with personal computers and pertinent software packages.
  • Excellent verbal and written communication skills.
  • Self-motivated and well-organized.
  • Strong interpersonal skills to build and maintain business partner relationships within and outside the organization.
  • Ability to function professionally with clients, management, and peers.
  • Senior leadership experience within retail banking, specifically leading a branch network or multiple retail banking locations.
  • Demonstrated experience leading Branch Managers and driving sales, operations, customer growth, and financial performance across multiple branches.

Nice To Haves

  • At least 7 years of retail branch sales experience.
  • At least 4 years of proven retail branch sales management experience.
  • Thorough knowledge of the Bank’s policies, products, and services.

Responsibilities

  • Lead a major geographic region of the retail branch network, including its operations, financial results, and strategic direction.
  • Build and enhance the Branch Manager team through development plans, coaching, training, and consistent feedback.
  • Work with Regional and Area Sales Managers to set Retail Bank strategic direction focused on employee commitment, customer growth and retention, and increased sales of Bank products.
  • Develop Branch Managers’ ability to coach and develop branch personnel, lead the sales process, and execute small business banking sales activities.
  • Support business partners, including M&T Investment Group, Business Banking, Cash Management, and M&T Mortgage Corp, to facilitate branch partnerships and achieve shared sales goals.
  • Represent the branch network on Bank-wide strategic planning committees and provide updates to senior retail management as direction and Bank-wide change are developed.
  • Participate actively in the local community and represent the Bank at community functions.
  • Help maximize the efficiency of the retail distribution network and participate in implementing and managing the branch sales incentive program.
  • Adhere to applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
  • Complete other related duties as assigned.
  • Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
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