Retail Receiving Support Associate, Metro Center - Downtown - Flex
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; and deliver orders curbside. You monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time and help keep the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and provide thoughtful curbside service. The role combines operational support with customer interaction, teamwork, selling, and hospitality. Daily work includes reviewing goals and learning about products and promotions; preparing the store; receiving merchandise, tagging items, and organizing the stockroom; helping customers and fulfilling orders accurately; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; and supporting merchandise moves. At the end of the day, you organize the stockroom, complete orders, and help prepare the team for the next day. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain an organized stockroom.
- Pick, pack, and retrieve orders from back-of-house storage and deliver orders curbside.
- Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time and accurately.
- Help maintain efficient stockroom and sales-floor operations.
- Greet customers, listen to their needs, resolve issues, and provide helpful service, including during curbside pickups.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals, learn about products and promotions, and prepare the store for daily operations.
- Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
- Work collaboratively with colleagues to support customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
