Retail Merchandising Support Associate, Metro Center - Downtown - Flex

Macy's • Washington, DC

3d • Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the sales floor’s visual appeal, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. The associate also welcomes customers, offers assistance, supports sales, and collaborates with colleagues across departments to foster a positive, hospitable environment.

Daily work includes preparing and organizing the sales floor, supporting visual merchandising by updating mannequins and resetting floor layouts, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and prices, and supporting merchandise moves. Associates assist customers through attentive, friendly service and product guidance, share loyalty benefits, and help acquire customers by opening credit accounts. They use point-of-sale technology and digital tools, work toward sales goals, and help reorganize and restock the department at the end of the day.

The role requires flexible availability, including days, evenings, weekends, and holidays. All schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week; the specific schedule for this position is not stated.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create connections with customers, help achieve sales goals, and participate in sales-boosting events.
• Ability to foster a welcoming and friendly environment for customers and colleagues.
• Ability to learn store products and provide customers with guidance based on their needs and product features and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to work with colleagues at all levels and across departments.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift up to 50 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Execute merchandise movement and placement strategies and support merchandise moves.
• Maintain the visual appeal and organization of the sales floor, including updating mannequins and resetting floor layouts according to company directives.
• Recover the sales floor and fitting rooms, replenish merchandise, and maintain shoppable displays.
• Keep pricing and promotional signage accurate and up to date.
• Greet customers, listen to their needs, offer assistance and product guidance, and create welcoming customer interactions.
• Support sales goals and sales-boosting events, share loyalty program benefits, and acquire new customers by opening credit accounts.
• Use point-of-sale technology, cash registers, handheld equipment, and digital tools to support transactions and the customer experience.
• Collaborate with colleagues across departments, reorganize and restock the department, and help prepare the space for the next day.
• Maintain dependable attendance and punctuality and follow applicable employment policies and safety procedures.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed