Retail Merchandising Support Associate, Metro Center - Downtown - Flex

Macy's•Washington, DC

3d•$19 - $22•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and current. You provide a welcoming presence, greet customers, and offer assistance with genuine hospitality. You collaborate with colleagues across departments to support sales and shared goals. Daily work includes preparing and organizing the sales floor, updating mannequins and layouts to align with company directives, assisting customers, recovering sales floors and fitting rooms, updating signs and prices, replenishing merchandise, and supporting merchandise moves. You also share loyalty program benefits, help customers with their needs, and work with the team to restock and prepare departments for the next day. Colleagues are expected to take pride in their work, strive to improve, and contribute to individual and store results. Schedules depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help the store achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools effectively.
Ability to work with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies.
Enhance the visual appeal of the sales floor and maintain organized, shoppable displays.
Keep pricing and promotional signage accurate and up to date.
Greet customers, listen to their needs, and provide friendly, thoughtful assistance.
Support visual merchandising by updating mannequins and resetting floor layouts to align with company directives.
Recover sales floors and fitting rooms, replenish merchandise, and support merchandise moves.
Share loyalty program benefits and help customers with their needs.
Collaborate with colleagues across departments to support sales, shared goals, and a welcoming customer experience.
Reorganize departments, restock merchandise, and prepare the space for the next day.
Work toward daily sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice