Retail Receiving Support Associate, Chandler Fashion Center - Full Time
About The Position
The Retail Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps deliver a smooth customer experience. The role includes receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store orders are completed on time and helps keep the stockroom and sales floor running efficiently. The role also involves greeting customers, resolving issues, and providing helpful service during in-store and curbside interactions. Daily work may include reviewing goals and learning about products and promotions, receiving and tagging merchandise, organizing the stockroom, fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. At the end of the day, the associate organizes the stockroom and completes orders to prepare the team for the next day. Colleagues are expected to collaborate, work toward sales goals, learn from one another, and contribute to store and customer results. This full-time role is typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to stand for at least two consecutive hours.
- Ability to lift at least 30 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Responsibilities
- Receive, tag, and organize merchandise and maintain an orderly stockroom.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders, while monitoring alerts to help ensure they are ready on time.
- Deliver orders curbside and provide helpful customer service during pickups.
- Greet customers, listen to their needs, and resolve issues through helpful interactions.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals and learn about new products and promotions in preparation for the day.
- Help the team achieve sales goals and contribute to store results.
- Organize the stockroom and complete orders at the end of the day to prepare for the next day.
- Work collaboratively with colleagues to support store operations and customers.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
