Retail Fragrances Sales Associate, Chandler Fashion Center - Part Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating customer needs, and delivering attentive service. You help prepare and maintain the sales floor, review sales goals and product information, keep up with trends and promotions, and support merchandising and inventory tasks. You promote Macy’s Loyalty program and help customers complete purchases, while collaborating with colleagues to serve customers and achieve individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety procedures in English.
- Ability to use point-of-sale technology and digital tools.
- Ability to engage customers warmly, assess preferences, demonstrate fragrances, and make tailored recommendations.
- Ability to maintain merchandising, inventory, hygiene, and compliance standards.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and build personal relationships through attentive, warm service.
- Assess customer preferences and demonstrate fragrances, providing tailored product recommendations and product education.
- Sell fragrances and related beauty products, promote new launches and events, and work toward daily sales goals.
- Use clienteling tools to build customer relationships, promote offers and loyalty benefits, and acquire new customers by opening credit accounts.
- Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, updating signs and pricing, and supporting merchandise moves.
- Process damaged merchandise, testers, and selected merchandise for return to vendors.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale systems, handheld equipment, and digital selling tools to process transactions and support the shopping experience.
- Participate in sales events and ongoing training and vendor education.
- Collaborate with the Beauty team and colleagues to improve customer service and store results.
- Support customers through the end of their shopping experience, share loyalty benefits, and provide a sincere thank-you.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
