Retail Fragrances Sales Associate, Chandler Fashion Center - Part Time

Macy's•Chandler, AZ

9h•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You foster meaningful customer connections, anticipate needs, and help deliver a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping merchandise and displays organized and shoppable. You support sales and customer loyalty by sharing program benefits, using clienteling tools, and meeting sales goals. The role requires flexible availability, including days, evenings, weekends, and holidays; all schedules include weekend shifts, with hours depending on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week. The position involves frequent customer and colleague communication, use of point-of-sale and mobile selling technology, and physical tasks including standing, moving, lifting, reaching, and climbing ladders.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored product recommendations.
Ability to communicate and collaborate with customers and colleagues.
Ability to maintain merchandising, inventory, hygiene, and compliance standards.
Ability to use point-of-sale technology, digital tools, and mobile selling technology.
Ability to perform the stated physical requirements, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Assess customers’ preferences, demonstrate fragrances, and recommend products tailored to their needs.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Promote new launches, events, offers, and loyalty benefits using clienteling tools.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals through exceptional customer service.
Review sales goals and stay informed about new arrivals, top-selling items, current trends, promotions, and vendor education.
Maintain a clean, organized, hygienic, and shoppable sales floor.
Merchandise new receipts; process damages, testers, and selected merchandise for vendor return; update signs and pricing; and support merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.
Thank customers sincerely and ensure they have what they need before they leave.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.