Full Time Assistant Manager - Chandler Fashion Center

Store•Chandler, AZ

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, including delivering excellent Guest service, managing staff efficiently, and executing sales and marketing strategies. The role contributes to store success while maintaining a positive experience for Guests and associates. You will lead scheduled shifts, support associate hiring and development, drive sales, uphold brand and operational standards, resolve Guest issues, and oversee inventory processes. Performance is measured by achievement of annual store objectives and corporate goals, including sound decision-making and execution, financial results, creation of an Experience First culture, talent management, operational standards, team collaboration and performance, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
High school diploma.
Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance.
Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for at least eight hours a day.
Ability to lift more than 25 pounds.

Nice To Haves

2–4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
Associate's degree or higher in business, management, or a related field.
Thrives in a high-engagement Guest experience environment.
Balances creativity and fun with accountability and dependability.
Connects with and inspires others to drive results.
Exercises common sense and sound judgment in ambiguous situations.
Displays strong initiative and self-direction.
Unites teams to deliver strong results.
Works effectively in a dynamic and changing environment while remaining calm under pressure.
Leads with a confident, extraverted style that can enliven, engage, and positively impact individuals and groups.
Maintains a positive outlook despite challenging circumstances.

Responsibilities

Assist the Chief Workshop Manager in assigning daily work, managing break schedules, completing daily priorities, and serving as a role-model leader.
Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
Lead and inspire the team during scheduled shifts and ensure adherence to Build-A-Bear Workshop policies, procedures, and standards.
Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend appropriate discipline and assist with corrective actions.
Address policy areas including store security and cash management, product confidentiality, safety, attendance, and business conduct.
Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
Ensure merchandising displays and layouts adhere to brand standards and create an inviting, cohesive store environment.
Use common sense and independent judgment to maintain operational efficiency and store safety and resolve Guest issues.
Oversee inventory management, including receiving, stocking, and inventory counts.
Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.