Full Time Assistant Manager - Chandler Fashion Center

Build-A-Bear Workshop • Chandler, AZ

6h • Onsite

About The Position

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent Guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for Guests and associates.

The position includes leading and developing associates, supporting hiring and promotion decisions, driving sales, maintaining brand merchandising standards, resolving Guest issues, overseeing inventory processes, and ensuring operational efficiency and adherence to store policies and safety procedures. Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational standards, teamwork, communication, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

• At least 2 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time and attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.
• Demonstrates initiative, sound judgment, dependability, and the ability to work calmly in a dynamic environment and inspire and unite teams.

Nice To Haves

• 2–4 years of store management experience, with a successful history in a customer-centric business, preferably specialty retail.
• Associate's degree or higher in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in assigning daily work, managing break schedules, completing priorities, and serving as a role model leader.
• Assist with hiring and promotion decisions by providing feedback and recommendations on applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts while enforcing and adhering to company policies, procedures, and standards; communicate potential violations and assist with corrective actions.
• Drive sales as Floor Leader by coaching Bear Builders, creating a Guest experience aligned with the Experience First culture, zoning associates, adjusting sales plans based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency and safety and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that delivers an exceptional Guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED