Retail Print Manager

Office Depot • Waxahachie, TX

2d • Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will oversee print production, equipment, and supplies while ensuring high-quality, accurate, and timely customer orders. The role supports a customer-centric store environment, local community engagement, strong visual and merchandising standards for print products, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks conducted by a third party may be required.

The ODP Group provides products, services, and technology solutions through its B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company emphasizes a safe and healthy work environment and expects coworkers to work safely and address potential hazards. The position offers competitive salaries, a benefits package that includes a 401(k), opportunities for advancement, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and point-of-sale systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the company’s brand, products, services, and solutions.
• Desire to continually develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptable, positive, and engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented; drives results, makes sound decisions, and demonstrates patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment by training and developing associates, including print associates.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Lead training sessions on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Use independent judgment when providing input on store associates’ performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
• Work with associates to ensure regular loss prevention compliance.
• Perform other duties as necessary, including responsibilities associated with the External Key Carrier designation.

Benefits

• 401(k)
• Competitive salaries
• Incentive program participation may be available, subject to plan terms and conditions.
• Opportunities to move and grow within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED