Retail Print Manager

Office Depot • San Marcos, TX

4d

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high-print-volume store. You will support a vibrant sales culture, uphold visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee print production, equipment, and supplies to ensure high-quality materials are delivered. The role also supports a customer-centric environment, engagement with the local community, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Print Manager is also a Key Carrier and leader on duty, responsible for opening and closing the store. The schedule is flexible according to business needs and includes evenings, weekends, and occasional holidays. The role may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• At least 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.
• Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
• Subject matter expertise in Print Services and related systems.
• Proficiency with role-related technology and POS systems.
• Advanced selling skills.
• Strong verbal and written interpersonal and communication skills.
• Passion for the company’s brand, products, services, and solutions.
• Desire to continuously develop selling skills and product knowledge.
• Ability to coach, train, and develop others.
• Adaptability and a positive, engaging approach; demonstrates integrity, accountability, and trust.
• Action-oriented approach, results focus, sound decision-making, and patience.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• May be required to consent to periodic comprehensive third-party background checks.

Responsibilities

• Ensure memorable customer experiences and client satisfaction in the Print Department.
• Execute Office Depot selling techniques and sales training in print and across the store.
• Drive a sales-focused environment through associate training and development.
• Model exceptional customer service and product expertise.
• Guide, direct, and train associates on print processes and selling techniques.
• Facilitate training on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and foster trust and brand loyalty.
• Use independent judgment when providing input on assessments of associates’ performance, certifications, and competencies.
• Operate Print Services equipment to maintain efficient production and complete customer orders correctly and on time.
• Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
• Support sales and profitability initiatives involving conversion, Average Order Value (AOV), and customer satisfaction.
• Maintain the safety and security of the print department, building, and associates when other managers are absent.
• Open and close the store, including activating and deactivating the alarm system, handling cash, and balancing the store daily.
• Partner with associates to ensure regular loss prevention compliance.
• Perform other duties as assigned, including responsibilities associated with the External Key Carrier designation.

Benefits

• 401(k)
• Competitive salaries
• Incentive program eligibility, subject to the Incentive Plan terms and conditions
• Opportunities to move and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED