Retail Print Manager

Office Depot•Fresno, CA

4d•Onsite

About The Position

As a Retail Print Manager at Office Depot, you will drive print sales and service growth in a high print volume store. You will oversee print production, equipment, and supplies; support high-quality, timely print services; and help maintain a customer-centric environment and strong community relationships. You will also serve as a Key Carrier and leader on duty, including opening and closing the store. The role calls for a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be required. The ODP Group provides products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company is committed to maintaining a safe and healthy work environment, and all coworkers are expected to work safely and address potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), and opportunities for career growth. Employees may be eligible to participate in an incentive program under its terms and conditions. The company is an equal opportunity employer. The posting remains open for at least three days and expires when the position is filled.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience.
At least 2 years of management experience or equivalent internal development.
Experience in Print Center operations.
Experience with logistics, freight, and visual merchandising.
Strong PC skills, including Microsoft PowerPoint, Excel, Word, and Outlook.
Expertise in Print Services and related systems.
Proficiency with role-related technology and POS systems.
Advanced selling skills.
Strong verbal and written interpersonal and communication skills.
Ability to coach, train, and develop others.
Adaptable, positive, and engaging, with integrity, accountability, and trustworthiness.
Action-oriented and results-driven, with sound decision-making and patience.
Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.

Nice To Haves

Passion for print services, the Office Depot brand, products, services, and solutions.
Desire to continuously grow selling skills and product knowledge.

Responsibilities

Deliver memorable customer experiences and client satisfaction in the Print Department.
Ensure Office Depot selling techniques and sales training are executed in print and across the store.
Promote a sales-focused environment through training and development of associates, and model exceptional customer service and product expertise.
Guide, direct, and train associates on print processes and selling techniques; facilitate training on the business model and service offerings.
Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
Use independent judgment when providing input on associates’ performance, certifications, and competencies.
Operate Print Services equipment to support efficient production and complete customer orders correctly and on time.
Identify process improvements and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Maintain the safety and security of the print department, building, and associates when other managers are absent.
Perform store opening and closing duties, including activating and deactivating the alarm system, cash handling, and daily store balancing.
Partner with associates to ensure regular loss prevention compliance.
Perform all responsibilities associated with the External Key Carrier designation.
Perform other duties as necessary.