Retail Pet Store Associate

Pet Supplies Plus 4007 • Hamilton, OH

3d

About The Position

The Retail Pet Store Associate (Team Member) provides customer service and pet care support in a neighborhood-focused pet store. The role helps pet parents choose products suited to their pets, learn about pet care, and use store services. Team members receive ongoing training in product knowledge and pet care, with opportunities to develop their skills and advance into leadership or specialized store roles. The store emphasizes safety for pets and team members and a supportive, team-based environment.

Requirements

• Strong customer service and communication skills.
• Comfort working in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition, products, and care.
• Reliable, team-oriented mindset.
• Ability to lift and stock supplies and remain on your feet for extended periods.
• Availability for evenings, weekends, and holidays.

Nice To Haves

• Experience in retail, customer service, or pet care.
• Confidence talking with customers and making recommendations.
• Genuine interest in animals.
• Ability to stay organized and handle multiple tasks at once.

Responsibilities

• Greet customers and help them find products and services.
• Make product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Assist customers with self-wash stations and explain how to use them.
• Restock bathing supplies and keep the store clean and welcoming.
• Provide occasional walk-in nail trims after training.
• Lift and stock bags of pet food and other supplies.

Benefits

• Flexible scheduling.
• Employee discounts.
• Pay increases and pet care training programs.
• Promotion-from-within culture.
• Opportunity for advancement.
• Ongoing training to build product knowledge and pet care confidence.
• Safety-first environment for pets and team members.
• Supportive, team-based environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed