Retail Party & Event Host PT

Michaels Stores•Ann Arbor, MI

7d•Onsite

About The Position

The Retail Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—inside a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages, demonstrates and instructs craft activities, manages event add-ons, communicates with clients and store team members, and handles event-related administrative tasks. Hosts adjust plans to client needs, ensure satisfaction, prepare backup plans, and set up, clean, and break down event spaces while following cleanliness and safety standards. The position also supports the store’s customer experience and daily operations. Responsibilities include helping customers find products and solutions, providing friendly checkout, promoting Rewards and Private Label Credit Cards, supporting online order processes, unloading and stocking merchandise, maintaining recovery and cleanliness standards, and assisting with safety, shrink, and compliance programs. Team members are cross-trained in Custom Framing selling and production and may perform other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Must have experience working with children and children’s events.
Must have excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Must be able to handle job stress.
Must have good written, verbal, and nonverbal communication and listening skills.
Must have organizational skills, interpersonal skills, and creative problem-solving skills.
Must be able to remain standing for long periods and move throughout the store.
Must regularly bend, lift, carry, reach, and stretch.
Must be able to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

An energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Create a fun and creative environment for clients of all ages.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event-related administrative tasks.
Adjust events to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event spaces before and after each event while upholding cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide customers with a fast and friendly checkout experience.
Explain Rewards program and Private Label Credit Card benefits, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow company policies, Standard Operating Procedures, and applicable legal requirements.
Interact with others respectfully, maintain a positive image, and model the organization’s vision and values.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.