PT Party & Event Host

Michaels Stores•Phoenix, AZ

1d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other activities within a Michaels store. Provide guests with a fun, creative, and stress-free experience while delivering friendly customer service, helping customers find products, and ensuring fast checkout. Support store operations through truck unloading, stocking, merchandise recovery, cleanliness, and other assigned duties. The role is based in a public retail store, with some stock rooms potentially not climate controlled and occasional outdoor work. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly, including lifting heavy boxes and accessing high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage with clients of all ages and create an atmosphere of fun and creativity.
Demonstrate and teach craft projects, provide face painting, and lead other activities.
Arrange party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls, complete paperwork, and perform other event-related administrative tasks.
Adapt events to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event spaces while following cleanliness and safety standards.
Help customers locate products and find solutions, and provide fast, friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and AD set duties as assigned.
Complete merchandise recovery and maintenance and participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom upkeep.
Support shrink and safety programs and follow company policies, procedures, and standards.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.