Party & Event Host

Michaels Stores • Euless, TX

4d • Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events, including children’s birthday parties, craft classes, and other activities, within a Michaels store. The role creates a fun, creative, and stress-free experience for guests of all ages while delivering friendly customer service and assisting customers with shopping and checkout.

The position also supports store operations, including truck unloading, stocking, merchandise recovery, cleanliness, and safety. The host follows company policies and procedures, supports customer programs and omnichannel services, and is cross-trained in custom framing sales and production. Work takes place in a public retail store; some stock rooms may not be climate controlled, and some duties may involve outdoor work. Hours include nights, weekends, and early mornings.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills.
• Strong written, verbal, nonverbal, and listening communication skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Energetic and enthusiastic personality.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other activities.
• Engage guests of all ages and demonstrate and instruct participants in craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members; handle related emails, phone calls, and paperwork.
• Adjust events to client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
• Set up, break down, and clean event spaces before and after events while upholding cleanliness and safety standards.
• Help customers locate products and find solutions, and provide a fast, friendly checkout experience.
• Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and ad set duties as assigned.
• Complete merchandise recovery and maintenance and participate in daily store cleanliness activities.
• Support shrink and safety programs and follow company policies, standard operating procedures, and applicable requirements.
• Interact respectfully and positively with customers and coworkers and serve as a role model for team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed