Party & Event Host

Michaels • Brownsville, TX

1d • Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—within a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role demonstrates and teaches craft projects, performs face painting and other activities, coordinates event add-ons, communicates with clients and store team members, and adjusts plans to meet client needs. It also includes event administration, preparing backup plans, ensuring client satisfaction, and setting up, breaking down, and cleaning event spaces.

The position also supports the store’s customer experience and daily operations. Duties include helping customers find products and solutions, providing friendly checkout service, promoting Rewards and Private Label Credit Card enrollments, assisting with online order processes, unloading and stocking merchandise, maintaining store recovery and cleanliness, and supporting safety and shrink-prevention programs. Team members are cross-trained in Custom Framing sales and production and may perform other assigned duties.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
• Energetic and enthusiastic personality; ability to handle job stress.
• Good written, verbal, nonverbal, and listening communication skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
• Engage guests of all ages and create a fun and creative environment.
• Demonstrate and instruct participants in craft projects; perform face painting and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
• Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
• Uphold cleanliness and safety standards; set up, break down, and clean before and after events.
• Help customers locate products and provide shopping solutions; provide a fast and friendly checkout experience.
• Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
• Perform Store in Stock Optimization (SISO) and advertisement set duties as assigned.
• Support shrink and safety programs and follow company policies, standard operating procedures, and applicable requirements.
• Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed