Party & Event Host

Michaels•Green Bay, WI

5d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other store events, to provide guests with a fun, engaging, and stress-free experience. The role also supports customers with shopping and checkout, and performs store operations such as truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards. The position is based at the Michaels store in Kenosha, Wisconsin. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage clients of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
Adjust events to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and provide shopping solutions; deliver fast and friendly checkout service.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and AD set duties as assigned.
Complete merchandise recovery and maintenance; support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards, including applicable legal requirements.
Interact respectfully and positively with customers and coworkers and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness tasks, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.