Party & Event Host

Michaels Stores•Richmond, VA

7d•$13 - $15•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also supports store operations and customer service by helping customers locate products, providing a fast and friendly checkout, and completing merchandising, stocking, recovery, and cleanliness duties. The position is based at the Richmond Short Pump, Virginia store. The stated base pay range is $12.77–$15.00, and the position may be eligible for overtime compensation in accordance with state and local laws. The position requires interacting with clients and customers of all ages, demonstrating and instructing craft projects, and providing party activities such as face painting. Hosts handle event communications and administrative work, adjust plans to client needs, and prepare backup plans. They also set up, break down, and clean event areas while upholding company safety and cleanliness standards. In addition to event work, the role includes checkout and customer assistance; promotion of Rewards and Private Label Credit Cards; support for BOPIS and SFS processes; truck unloading, stocking, planograms, merchandise recovery, and other store tasks. Team members are cross-trained in Custom Framing selling and production and participate in daily store cleanliness activities. The work takes place in a public retail store; some stock rooms may not be climate controlled, and some outdoor work may be assigned. Work hours include nights, weekends, and early mornings. Michaels describes benefits that may be available depending on position and eligibility, along with employee discounts and partner discount programs.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Energetic and enthusiastic personality.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Create an engaging environment for clients of all ages and demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers shop, locate products, and find solutions; provide a fast and friendly checkout experience.
Inform customers about the Rewards program and Private Label Credit Cards and complete enrollments; educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs.
Follow Standard Operating Procedures, company programs, policies, and standards to support compliance with applicable laws and requirements.
Interact with others respectfully and positively, promote the organization’s vision and values, and serve as a role model for team members.
Cross-train in Custom Framing selling and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.
Perform other duties as assigned.