Party & Event Host

Michaels•Troy, MI

3d•Onsite

About The Position

The Party & Event Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role demonstrates and instructs craft projects, performs face painting and other activities, manages event add-ons, communicates with clients and store team members, and adjusts plans to meet client feedback and needs. It also includes administrative work, event setup and cleanup, and maintaining cleanliness and safety standards. The position also supports the store’s customer experience and daily operations. Duties include helping customers find products and solutions, providing friendly checkout, promoting Rewards and Private Label Credit Cards, supporting online order fulfillment, and completing stocking, recovery, and maintenance tasks. Team members follow company policies and safety standards, support shrink prevention, participate in store cleanliness, and are cross-trained in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Good written, verbal, and nonverbal communication and listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Energetic and enthusiastic personality; ability to handle job stress.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and demonstrate or instruct craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; complete related emails, phone calls, and paperwork.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event areas before and after events while upholding cleanliness and safety standards.
Help customers locate products and provide solutions; deliver a fast, friendly checkout experience.
Explain Rewards and Private Label Credit Card benefits, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, and maintenance.
Perform Store in Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with customers and coworkers, promote company values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.